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GM OnStar Adds Predictive Maintenance, Driver Feedback Program

New programs aim to better connect driver and car.

General Motors used the Consumer Electronics show to reveal information on three new programs available for OnStar customers. Aimed at increasing the connectivity between the owner and their car, GM will offer these new services for most new OnStar-equipped vehicles.

One of the primary additions to the OnStar program is a new predictive maintenance technology. This service provides the owner with updates and alerts for issues involving key components for their vehicle, warning them of a potential failure ahead of time. Initially, the predictive service focuses on the battery, fuel pump, and starter motor, but GM has plans for extending the coverage for other components in the future.

The system pairs with the vehicle’s on-board 4G LTE internet connection to stream data to OnStar servers, where algorithms determine whether a component failure is imminent. If a component is in need of replacement, OnStar will send a notification via email, text, in-vehicle alerts, or through the OnStar RemoteLink smartphone app. Initially, the predictive service is expected to be available on select 2016 Chevrolet Equinox, Tahoe, Suburban, Corvette, Silverado, and Silverado HD equipped with certain powertrains, with more vehicles to follow later in 2016.

Along with this predictive service, GM is updating the diagnostic update service currently offered through OnStar. Enrolled owners currently receive a diagnostic update on tire pressure, oil life, and other key data points through an email or the RemoteLink smartphone app once a month. In 2016, GM will make these data points available on-demand at any time through the RemoteLink app.

In addition, GM will begin enrollment for a driver feedback program, which monitors and records driving habits and activity. At the end of a 90-day assessment period, the system provides a detailed report at the end of a 90-day assessment period. The evaluation is compiled and compared with aggregated national driving data, and then can be sent to Progressive insurance via Progressive’s Snapshot program. This optional step could potentially result in discounts and rebates for particularly safe or conscientious driving; the Snapshot program currently requires insurance customers plug a special device into their cars’ OBD port. This driver feedback program will be available on all 2016 GM models, most 2015 models, and select 2013 and 2014 models.

Finally, GM is releasing its all-new AtYourService program, where customized offers, coupons, and geographical retailer information is made available for enrolled drivers. The service is provided through third-party sources, like Priceline.com and Dunkin’ Donuts. If a driver selects a participating retailer along the route entered in the navigation system, the service offers coupons and specials right into the vehicle, tailoring the service directly to the consumer.