David Zenlea may swoon over the usefulness of OnStar, but he's also not paying the $299-per-year subscription fee for directions and calling service. The consolation for those not willing to pay a monthly fee is that the Cadillac infotainment system is quite good in its own right. It takes a while to learn the location of the hard buttons, but the graphics are great and navigating the menus is easy.
When the SRX launched, everyone seemed to pit it against the segment juggernaut, the Lexus RX350. However, Cadillac's target should really be the Audi Q5 and BMW X3. Lexus is Buick's target, and GM has a small crossover coming that should directly combat the RX350. That said, the SRX offers some serious competition to the Audi. Handling in the Cadillac easily keeps up with that of the Audi, while steering substantially outperforms the German. Neither steering setup is exceptional, but the Audi is plagued by wildly varying effort. The SRX's steering wheel filters out some feedback and is a bit light, but at least it's predictable.
Several drivers have noted the SRX's powertrain deficiencies and I concur with those observations. However, there are more shortcomings in the Cadillac that have gone unmentioned and might frustrate and owner more. There's quite a bit of noise that emanates from the suspension and reaches the cabin. Also, visibility is downright miserable, with monstrous A-pillars, large rear headrests, and a rear window that isn't low enough.
Eric Tingwall, Associate Editor