lapatc 5pts After driving a loaded XTS as a dealer loaner (service managers new demo) that had less than 1k miles on it, I came away disappointed. The seat back had a pressure point around the middle of my back that no amount of lumbar adjustment could remove. I ended up sitting on a pillow to raise my back up enough to miss the projection as best I could. I was also disappointed in the amount of clunking from the front suspension over a beat up NE Ohio road that I live on. It was as if the struts were loose or worn. I took it back after a few days to let them know I thought something was wrong. They put me in another higher mileage lower trimmed loaner XTS which had the exact same noises and seat issue. That and the CUE which couldn't understand a word I said when trying to use my phone (OnStar however can understand me or my 3 year old perfectly.. pretty peculiar!) ruled this car out of my possible future purchase choice. Don't even get me started on my terrible ATS experience that I am stuck in for the next 3 years. North American Car of the year for that thing is a joke!