No Surprise: Owners Continue to Have Issues with Navigation Systems, Survey Finds

Carmakers have offered factory navigation systems for more than 10 years now, but creating the perfect interface has been far from easy, as evidenced by a recent study that confirms a significant number of car owners still find their navigation systems frustrating to use.

“Routing — the primary function of a navigation system — is obviously an issue and will continue to be,” said Andy Bernhard, director at J.D. Power and Associates. “However, for nearly 10 years, the importance of ease of use has been emphasized by owners, and the continued high level of problems in this area begs the question: is the industry listening to how owners want to interact with their system?”

For the folks over at Mopar, the answer to that question appears to be a “yes.” According to the study, the Dodge Charger scored high in customer satisfaction, especially when it came to the display screen, ease of use, and the system’s speed. The Charger was all new for model year 2011 and among the many improvements was the Garmin-sourced navigation system with a large and clear 8.4-inch screen. The Hyundai Genesis Coupe was ranked second, while the Chrysler 300, which shares the Charger’s system, came in at third.

View the complete rankings by clicking on the below.

Source: J.D. Power and Associates

Buying Guide
Powered by Motortrend
2011 Dodge Charger

2011 Dodge Charger

MSRP $32,545 R/T AWD Sedan

0-60 MPH:

7.3 SECS


18 City / 27 Hwy

Horse Power:

292 @ 6350