If you’re in the market for a Hyundai and don’t particularly enjoy scheduling service visits at the shop, you’ll be pleased to know the ambitious Korean automaker is rolling out its new Online Service Scheduling Program.
To be released in three phases, Hyundai’s program begins with what it calls Electronic Service Menus. Although making service requests on the Web is nothing new across the auto industry, Hyundai is taking its online efforts a step further by providing owners and dealers with pertinent service information that is tied to a specific VIN, ensuring prompt and relevant servicing. The ESMs are currently active in nearly 800 dealerships in the United States.
Following the ESM rollouts will be its full integration with Online Service Scheduling, management reporting, and a document management system. This second phase keeps owners in the loop with their local dealers, providing owners with the knowledge and peace of mind that dealers will be adequately equipped and staffed for service when appointments are made. Hyundai owners will also be able to easily print service schedules and subscribe to personalized schedule notifications by e-mail and mobile text messages.
Phase three will combine the Web services with a call center and integrated smartphone scheduling, all of which are set for completion by the end of the year. By 2011, every Hyundai owner in the U.S. will be able to completely schedule service stops electronically, although your local service advisor will likely be ready to field your call should you desire.
With its Equus luxury flagship inbound and due in the fall, Hyundai sees the new maintenance scheduling system as an important asset to improve cachet. In addition to the Web-based servicing, Equus and Genesis owners will receive an Apple iPad with a digital owner’s manual and the benefit of a dedicated showroom.