News

CR Calls MyFord Touch a “Complicated Distraction,” Snubs Ford Edge and Chevy Tahoe

Never shy from rating anything a mass number of consumers can get their hands on, Consumer Reports has tested a handful of new SUVs and crossovers, but none were able to crack the magazine’s “Recommended” list.

First up, the 2011 Ford Edge and Lincoln MKX were simultaneously dropped from consideration based on its low test scores. The Chevrolet Tahoe, which is getting on in years, was marked down for its “ungainly” handling and lengthy stopping distances. On top of its SUV traits, the interior fit and finish was identified as not being up to par for the $57,435 as-tested price it commanded.

“All three of these vehicles have a number of strengths, but each had some notable weaknesses that forced their testing scores to fall below our standard for a recommended SUV,” said David Champion, senior director of the CR Auto Test Center.

The newest Infiniti QX56, Hemi-powered Jeep Grand Cherokee, and Porsche Cayenne fared favorably in instrumented and subjective testing; however, their youth on the market and a lack of readily available reliability data meant CR also couldn’t slap the “Recommended” tag on the three SUVs.

MyFord Touch and MyLincoln Touch, heavily advertised for their functionality and purported ease of use through numerous media advertisements, were noted as the primary cause for leaving the Edge and MKX off the “Recommended” list. CR claims the technology is “a complicated distraction while driving. In addition, first-time users might find it impossible to comprehend. The system did not always perform as promised.”

The interactive Ford system offers access to climate control, sound, and navigation system controls through voice commands and an eight-inch touch-screen display on the center stack.

As with any new technology, the learning curve will vary widely per individual user, especially when it comes to electronics. If you’ve taken a spin with MyFord Touch or the affiliated MyLincoln Touch systems, what did you think of the user interface? Was it “impossible to comprehend?”

Comments

Buying Guide
Powered by Motortrend

EPA MPG:

19 City / 26 Hwy

Cargo (Std/Max):

NA / 68.6 cu. ft.

Seating:

5/5