Volkswagen Tops 2012 Total Quality Index; Chevrolet Volt Ranked Top Mid-Size Car

2012-volkswagen-full-model-range

Volkswagen has been rated the highest total quality of new automakers, according to Strategic Vision's 2012 Total Quality Index survey. The new report says that Volkswagen Group of America (including Audi) ranks highest in, while Ford Motor Company and Chrysler Group tie for second place.

The 2012 Total Quality Index is based on interviews with 45,390 people who purchased new vehicles between September and December 2011. In addition to its TQI score, the report also publishes a Problem Impact Measure that quantifies the nature, severity, and repair speed of vehicle problems. Toyota led that metric, meaning its vehicles were the least problematic for owners. Despite this, not a single Toyota vehicle topped its segment in Total Quality.

The report attributes Volkswagen's success to the quality of the Golf, Eos, and Tiguan, plus the Audi A4 and A8. All five of those vehicles "won" one of the report's segments with the highest TQI score. As for Ford, the Flex, F-150, and F-250/F-350 all won their respective segments. Chrysler Group, which tied for Ford in second place for overall quality, saw the Fiat 500, Dodge Charger, and Jeep Grand Cherokee win vehicle segments.

The biggest surprise in this year's report is that the Chevrolet Volt electric car won the mid-size car segment, with a Total Quality Index of 913. We think it seems like an odd choice for that segment: the plug-in Volt is classified by the EPA as a compact and has less interior space and costs significantly more than other cars in the mid-size class. Strategic Vision vice president Christopher Chaney, however, explains in a statement that the Volt "may not be a sales leader, but those who purchased it were heavily influenced by a number of quality cues that made it a segment leader in Total Quality."

Overall, Volkswagen Group led with five cars winning their respective segments; BMW (including Mini) had four; Ford, Honda, and Chrysler Group, nabbed three segment wins; General Motors had two; and both Nissan and Land Rover scored one segment win each. The full list of vehicles and their Total Quality Index Scores is embedded below.

Source: Strategic Vision

 

SegmentWinner(s)TQI Score
Small CarFiat 500 Hatchback869
Small Multi-FunctionVolkswagen Golf874
Mid-Size CarChevrolet Volt913
Mid-Size Multi-FunctionHonda Accord Crosstour879
Large CarDodge Charger911
Near-Luxury CarAudi A4 Sedan917
Luxury CarAudi A8 Sedan942
Specialty CoupeMini Cooper Coupe926
Premium CoupeBMW 1-Series Coupe (tie)922
Premium CoupeChevrolet Corvette Coupe (tie)921
ConvertibleVolkswagen Eos902
Premium Convertible/RoadsterBMW Z4 Roadster938
MinivanHonda Odyssey872
Entry UtilityVolkswagen Tiguan877
Mid-Size Crossover UtilityFord Flex888
Mid-Size Traditional UtilityJeep Grand Cherokee888
Large UtilityNissan Armada900
Near-Luxury UtilityLand Rover Evoque 5-Door928
Luxury UtilityBMW X6936
Standard PickupHonda Ridgeline863
Full-Size PickupFord F-150902
Heavy-Duty PickupFord F-250/350874

 

SegmentWinner(s)TQI Score
Small CarFiat 500 Hatchback869
Small Multi-FunctionVolkswagen Golf874
Mid-Size CarChevrolet Volt913
Mid-Size Multi-FunctionHonda Accord Crosstour879
Large CarDodge Charger911
Near-Luxury CarAudi A4 Sedan917
Luxury CarAudi A8 Sedan942
Specialty CoupeMini Cooper Coupe926
Premium CoupeBMW 1-Series Coupe (tie)922
Premium CoupeChevrolet Corvette Coupe (tie)921
ConvertibleVolkswagen Eos902
Premium Convertible/RoadsterBMW Z4 Roadster938
MinivanHonda Odyssey872
Entry UtilityVolkswagen Tiguan877
Mid-Size Crossover UtilityFord Flex888
Mid-Size Traditional UtilityJeep Grand Cherokee888
Large UtilityNissan Armada900
Near-Luxury UtilityLand Rover Evoque 5-Door928
Luxury UtilityBMW X6936
Standard PickupHonda Ridgeline863
Full-Size PickupFord F-150902
Heavy-Duty PickupFord F-250/350874
Rob
Would rather see us get a Scirocco here in the U.S. Esp. with a TDI option.
HEHE
Great to see VW doing good! Now can we get to bluesport tdi to the USA ASAP!!!!
antonio311
It's Great to see Chrysler is finally back on track after Daimler the (junk company) did their best to kill them! Chrysler is back & people know it! Also it's great that Ford is still up there! Just waiting for GM to gain some steam! Go Chrysler!

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