Cadillac's CUE infotainment system is a technological powerhouse, filled with top-spec hardware, but it hasn't stopped the negative reviews. Cadillac's answer is a rumored software upgrade that will speed up the system's responses to inputs and make the overall experience better.
Cadillac CUE design manager Jeff Massimilla said as much to Wired, which reported the upgrade yesterday afternoon. The report goes on to say that the software upgrade will focus on CUE's number one issue: the lag between pushing a virtual button or the touchscreen and the haptic feedback (which vibrates the screen or touch panel). The update should also smooth out and speed up inputting information or queries.
Cadillac spokespeople were unable to confirm the upgrade, instead saying that "something is in the works for later this year." Wired's coverage says that the upgrade will be performed later this year at Cadillac dealers.
That last part is important to note. We've already seen Ford announce big software upgrades for its maligned MyFord Touch system, but those upgrades were performed either by the dealer or the owner. Ford, you'll recall, sent thousands of USB flash drives to owners with instructions on how to perform the upgrades.
However, Cadillac owners will have the upgrades performed by the dealer only, either during a voluntary visit or during scheduled maintenance. Cadillac says that it's a philosophy that works for its owners: Caddy drivers generally have strong relationships with their dealers, so it's not a stretch to ask drivers to come in for the upgrade.
Wired says the upgrade will be available for ATS and XTS models; there's no word if the upgrade will extend to CUE-equipped SRX models as well.