No Surprise: Owners Continue to Have Issues with Navigation Systems, Survey Finds

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Carmakers have offered factory navigation systems for more than 10 years now, but creating the perfect interface has been far from easy, as evidenced by a recent study that confirms a significant number of car owners still find their navigation systems frustrating to use.

"Routing — the primary function of a navigation system — is obviously an issue and will continue to be," said Andy Bernhard, director at J.D. Power and Associates. "However, for nearly 10 years, the importance of ease of use has been emphasized by owners, and the continued high level of problems in this area begs the question: is the industry listening to how owners want to interact with their system?"

For the folks over at Mopar, the answer to that question appears to be a “yes.” According to the study, the Dodge Charger scored high in customer satisfaction, especially when it came to the display screen, ease of use, and the system’s speed. The Charger was all new for model year 2011 and among the many improvements was the Garmin-sourced navigation system with a large and clear 8.4-inch screen. The Hyundai Genesis Coupe was ranked second, while the Chrysler 300, which shares the Charger’s system, came in at third.

View the complete rankings by clicking on the below.

Source: J.D. Power and Associates

steve
AGREE! the shitty nav should be a stand alone option offered with nothing else, cause my cell phone has a better GPS and was a hell of a lot cheaper! No need for this overrated, overpriced item!
mE
They're crap, even in the Mercedes S class. I'm gifting a cheap Garmin so my parents can actually find an address. In-dash nav is the biggest ripoff in the industry. You pay up to $3000 for $78 worth of tech.

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