Lincoln Topples Lexus For First Time In 2011 J.D. Power Dependability Survey, Toyota Still Dominant

2008-lincoln-mkz

Lincoln has topped the long-dominant Lexus brand in J.D. Power’s 2011 Dependability Survey. The brand’s performance represents a 13-point improvement from 2010. Lexus follows Lincoln in the nameplate rankings, with Jaguar, Porsche and Toyota rounding out the top five nameplates. The Porsche 911 has the fewest problems in the industry, with just 68 problems per 100 vehicles.

According to the 2011 VDS, overall vehicle dependability has improved from 2010, with automakers reducing problem rates in most traditional areas such as interiors, engines, transmissions, steering and braking. But increased levels of technological sophistication are causing some new issues, according to the study.

Overall vehicle dependability averages 151 problems per 100 vehicles in the 2011 study, the lowest problem rate since the study’s inception in 1990, and represents an improvement from 170 problems per 100 vehicles in 2009. Between 2009 and 2011, annual improvement for the industry has averaged six percent, which is slightly lower than historical rates of improvement. Over the past decade, industry improvement has averaged eight percent a year. The decrease in improvement is largely attributable to problems with electronic features in vehicles, including audio, entertainment and navigation systems and new safety features, such as tire pressure monitoring systems.

The study measures problems experienced over the past 12 months by original owners of three-year-old (2008 model year) vehicles, and includes 202 different potential problem areas across all areas of the vehicle.  Overall dependability is determined by the level of problems experienced per 100 vehicles. A lower score reflects higher quality.

Toyota and Lexus combined nabbed seven segment awards, the most of any automaker in 2011—for the Lexus RX, Scion xB, Toyota 4Runner, Toyota Prius, Toyota Sienna, Toyota Tacoma and Toyota Tundra. Ford followed with four awards for the Ford Fusion, Ford Mustang, Lincoln MKZ and Lincoln Navigator. General Motors and Honda received three awards each. The  BMW X3, Mazda MX-5 Miata, and Mercedes-Benz CLK also received individual awards

Source: J.D. Power and Associates

mrpushrod
Actually, the Consumer Reports survey is biased. They state in the CR magazine itself. You need to purchase the biased CR magazine in order to play in their survey. It is not a fair random survey. Why doesn't CR hand the survey out to subscribers of Jeep magazine instead?
jryan
Get a life pushroid. You spew lies on every forum you can access.
J. Miller
I was once a diehard FORD fan until I was almost roasted alive in my FORD AEROSTAR . Of course, when I tried to recover for damages, Ford reps gave me such a hard time--I just gave up. However, I just can't see spending money on a rebadged Ford and calling it a luxury car. Had Ford not invested the money into trying to make Jag's into a fine vehicle, maybe Lincoln would be considered a true luxury car. My hats off to Ford for dethroning Lexus.
mrpushrod
Actually Dan, Lincolns are reliable. You should let your hair down and get out a little more often. According to most and just about all surveys for years now, Lincoln's have been better than average in reliability and the Ford Fusion has consistently been the reliability leader in the midsize category. it is vehicles from Europe that trail in reliability. The 90s are gone. Ford no longer make the Pinto
Dan
If you believe that anything made by Lincoln has quality then I have a nuclear reactor for sale in Japan. Sheesh.
mrpushrod
Consumer reports eat your heart out -- Consumer reports fails to mention their reliability surveys are not accurate. CR targets a certain demographic for their reliability surveys. They target subscribers to the biased CR magazine unlike reputable institutions such as J. D. Powers who sends out surveys to a random audience. CR is the same magazine that suggests there isn't one good American nameplate vehicle for a teen to purchase (See CR's "2010 Best cars for teen drivers"). CR prints articles like that and sends the reliability surveys exclusively to the same audience. Only subscribers to the biased Consumer Reports club get to fill out CR’s reliability survey. This is called leading the witness. If you were to use CR to research vehicles last year, you would have purchased a Toyota guaranteed. CR even recommend the Corolla with cruise ship (google light and vague steering Corolla for more info) handling on the highway. If CR were to send their reliability survey to a random audience rather than exclusively to CR subscribers, the big 3 (Nissan, Honda, Toyota) would not fare as well. All vehicles are close in reliability these days, but CR’s numbers are tainted or tipped I have called CR on this hap-hazard approach to reliability surveys and got EMAIL responses from CR's staff that suggest a lack of understanding in collecting survey data. That said, at a higher level, CR’s staff knows exposure to this corrupt practice would negate all CRs reliability history data and have a dire effect on the financials

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