Which brand offers the best initial quality? According to the 2009 J.D. Power & Associates survey, which measures problems found in the first 90 days of ownership, the answer is Lexus.
With only 84 problems reported per 100 vehicles sold, Lexus managed to pry the lead spot away from Porsche, who held the title for the past three years. Porsche scored 90 problems per 100 vehicles, earning it second place.
Taking third place was Cadillac, with 91 problems reported out of 100 vehicles. GM’s luxury division is but one of four domestic brands with quality scores above the industry average (108 problems per 100 cars). With 102 problems per 100 cars, Ford faired well, while Chevrolet trailed closely with 103. Mercury achieved 106 problems per 100 cars, placing it in a tie with Infiniti.
Hyundai, with 95 problems per 100 cars, performed better than Honda (99 problems), Mercedes-Benz, and Toyota (101 problems per 100 cars, respectively).
Overall, the general reliability of automobiles continues to improve. In 2008, the industry’s average quality level rested at 118 problems per 100 cars. This year, the average lies at 108.
Source: Automotive News