To improve customer confidence in the brand, Fisker Automotive is making changes to its VIP Customer Care Coverage. In North America, all 2012 Fisker Karma sedans will have warranty coverage extended from 50 months/50,000 miles to 60 months/60,000 miles. European coverage will increase from 48 months/100,000 km to 60 months/100,000 km. On top of the increased warranty period, the automaker will replace batteries in all 2012 Karma models affected by “a latent manufacturing defect in some prismatic cells made” by battery supplier A123 that could lead to decreased battery performance and durability.
The announcement is Fisker’s response to a series of issues the Karma has been experiencing. In December, the extended-range electric vehicle maker issued a recall of the 247 Karma sedans built prior to November 3, 2011, for an improperly installed hose clamp that could cause a coolant leak leading to a short in the battery pack.
Earlier this month, a 2012 Fisker Karma in the possession of Consumer Reports broke down and had to be flat-bedded away for repairs after the car in question suffered from a high-voltage battery power loss. A week after the repairs, the car is still experiencing electrical gremlins.
“The entire Fisker Team is committed to the complete satisfaction of our customers and their experience with our vehicles,” said Fisker CEO Tom LaSorda, in a release. “As a new technology start-up company, we have stepped up to many challenges in our short history as we have launched one of the most advanced electric vehicles with extended range in the world.”
Fisker says the problem was traced to the battery pack from supplier A123 and that both companies are working together to correct the problem.
“We especially want to thank our valued customers for their ongoing support and continued confidence in us,” LaSorda said. “To them, we say a special ‘Thank You’ and know they will appreciate these added customer care benefits.”
The automaker says the company has sold 630 vehicles in North America and Europe since the Karma went on sale at the end of 2011. Fisker says its quality team is committed to improving the quality of the Karma including a software upgrade that will be announced in a few days.